ProxyJolt Refund Policy
Last updated: September 27, 2026. Fast activation deserves a fast exit too. So instead of an "all sales final" wall, ProxyJolt runs on two short rules: cancel in the first 24 hours and you get it all back, cancel later and you get the unused time back. The details are below. If your case fits a rule, support applies it. If it fits none, this page explains why. No hidden clauses, no case-by-case mood swings, just the same rules for every customer.
At a glance
Here is the whole policy in one table. Details for each row follow.
| Situation | What you get | Deadline |
|---|---|---|
| You cancel, any reason | Full refund to your balance | Within 24 hours of the plan starting |
| You cancel later | Unused time refunded to your balance | Any time after the first 24 hours |
| Line down because of our hardware or network | Extra plan time of at least what was lost | Applied by us, or ask support |
| Plan renewed when you did not want it | Full refund to your balance | Within 24 hours of renewal |
| You want the money in your wallet | Payout, less network or bank fees | Sent within 24 hours of asking |
Full refund in the first 24 hours
Cancel within 24 hours of a plan starting and you get the full amount back. Any reason works, and you do not have to prove anything is broken. Test the line, decide it is not for you, cancel. Done.
Unused time after that
Cancel after the first 24 hours and we refund the time left on the plan, prorated. Halfway through a month means about half back. The time you already used is not refunded.
How the amount is worked out
We take the plan price, look at how much of the period is still ahead of you at the moment you cancel, and refund that share. It is time-based only. How much traffic you pushed through the line does not change the number.
Want to know the figure before you commit? Ask support and they will quote it first. Cancel whenever the number works for you.
Refunds go to your balance
Every refund lands in your ProxyJolt balance, ready to use instantly on a new line, a different plan or a renewal. That is the quickest way to get back online.
Wallet payout
Rather have the money in your wallet? Ask support and it is sent within 24 hours, minus any network or bank fee.
Our outage, your time
Downtime caused by our hardware or our network gets added back: your plan is extended by at least the time you lost. We usually apply this ourselves. Missed it? Message support and we will add it. The extra time lands at the end of your current plan period, so nothing about your setup changes.
Accidental renewal
Did a plan renew when you meant to let it lapse? A renewal starts a new plan, so the 24-hour rule covers it: ask within 24 hours of the renewal and the full renewal amount goes back to your balance. After that, you get the unused time back instead.
Not refundable
A few cases never qualify:
- time already used on a working line
- accounts closed for abuse or a terms violation
- blocks or bans placed by third-party platforms, because a platform's decision is not a line fault
How to claim
Email support@proxyjolt.com or message @proxyjolt_bot on Telegram, including the order or line in question. Say whether you want balance or a wallet payout so nobody has to ask twice. Expect an answer within 24 hours, and wallet payouts go out within 24 hours of the request.
Chargebacks
Contact us before you contact your bank. Support is faster than a dispute process almost every time. If a dispute is opened anyway, the account is paused until it is resolved.
Disagree with an answer? Reply on the same ticket and ask for a second review. We will take another look.
Questions
When does the 24-hour window start?
When the plan starts. For a renewal, the clock starts again when the renewed period begins.
Can I get a refund after the first day?
Yes. Cancel any time and the unused part of the plan is refunded to your balance, prorated by time.